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Account Reporting

Private Clients US

Q&A

If you are unable to find the answers you need, please contact our Service Desk.

What types of accounts appear on the website?

Only open accounts will appear on the website. New accounts that have not yet been approved by Compliance and closed accounts will not appear. Please contact your Bernstein Advisor or Advisor’s Associate if you have any questions.

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I logged in, but I don’t see any of my accounts on the website.

If none of your accounts are displayed on the website, visit the account homepage by clicking on either “Account” in the top navigation or “View Account” in the top right of the page. Enter your account number in the “Account Activation” field and follow the step-by-step directions. If your accounts still do not appear, please contact your Bernstein Advisor or Advisor’s Associate.

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I don’t see some of my accounts on the website.

Please contact your Bernstein Advisor or Advisor’s Associate for assistance.

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I don’t see one or more of my client’s accounts on the website

All professional advisors must contact their Bernstein Advisor or Advisor’s Associate to gain access to client account data online.

For relationships for which there is written client consent on file, the Associate can immediately authorize activation, and the full range of client account data will appear on the site by the next business day.

For accounts for which client consent is not on file—or does not include all accounts in a relationship—the Associate can assist you in obtaining the proper consent. As soon as consent is on file, the Associate can authorize activation.

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How is performance calculated?

Account performance is calculated for managed assets only. It is presented after deduction of management fees and after transaction charges in accounts where those charges pertain.

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How long is account data online?

Most account transactions are available for the current and prior year. Trade Confirmations are available starting from March 16, 2001, and Monthly Statements are available starting November 2000.

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How do I print my Monthly Statement or Tax Report?

1.Open your Monthly Statement or Tax Report.

2.Click on the printer icon in your browser’s toolbar or select “Print” from the “File” menu.

3.If you use a color printer, you can save ink by printing your reports in black and white. To do so, click on the “Properties” button of the “Print” menu and change the setting to “Black and White” or “Gray Scale.” Then click “OK.”

4.If you wish to print only part of your report, change the “Print Range” on the “Print” menu, making sure that the “Pages From” option is selected.

5.Click “OK” to begin printing.

6.Remember to reset your “Properties” the next time you want to print in color.

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How do I save my Monthly Statement or Tax Report to my computer?

1.Open your Monthly Statement or Tax Report.

2.If the report opens within your web browser, click on the floppy disk icon on your toolbar to launch the “Save As” dialog box. If the report opens in Adobe Acrobat, select “Save As” from the “File” menu.

3.Select your destination folder from the “Save In” menu.

4.Type a File Name for your report (e.g., “MonthlyStatement_037-xxxx_200702.pdf” or “TaxReport_2006.pdf”).

5.Click the “Save” button to download the file to your computer.

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How do I download and unzip my Tax Report Zip file?

1.Click on the “CSV & TXF ZIP” link in the “Type”column.

2.Select “Open” and then click the “OK” button.

3.Follow the appropriate steps below:

•If you are using Windows XP, click on “Extract all files” under “Folder Tasks” in the top left. Then click “Next” to start the “Extraction Wizard,” which will guide you through the process.

•If you are using Mac OS X, a folder will be created on your desktop containing the files.

•If you are using WinZip, click the “Extract” button. Create a new folder on your computer to store the report (e.g., “Bernstein Tax Report”). Then click the “Extract” button.

4.Within the new folder, you should see a list of two files for each account in your Year-End Tax Report:

•.csv extension for Excel and other data programs

•.txf extension for tax preparation software, including TurboTax and TaxCut

5.The files are now available for you to review or to import into other software.

Note: The “CSV & TXF ZIP” links will not appear for Tax Reports that have not had Capital Gains or Losses. The files contain only Capital Gains information and do not include Income. You should review all tax reporting issues with your tax advisor.

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How do I import my capital gains transactions into tax preparation software?

1.Download and extract the .txf files (see “How do I download and unzip my Tax Report Zip file?” above).

2.If you are using a TurboTax Desktop Product, select “Import > From Accounting Software” from the “File” menu. Then select “Other Financial Software (TXF file)” and click “Continue” for step-by-step directions.

3.If you are using TaxCut Software, select “Import Financial Information” from the “File” menu. Then select “Other TXF” and click “OK” for step-by-step directions.

4.You will need to import the data for each account one-by-one. Be sure to check the account number before you import, especially if you are filing multiple returns.

5.You should review all tax reporting issues with your tax advisor.

Please note: In TurboTax, transactions with a total cost or proceeds of more than $9,999,999 will not import. In TaxCut, transactions such as Cash in Lieu, Zero Cost, and others that do not contain quantity, dates, or amounts will not import. Bernstein may categorize transactions as short- or long-term based on duration held, tax exemption, or other considerations. In some cases, TaxCut may override these categorizations based on open and close dates.

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Can I import my Bernstein Capital Gains into TurboTax Online

No. To import your Bernstein Capital Gains, you will need a TurboTax Desktop Product. See “How do I import my capital gains transactions into tax preparation software?”

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I see “AllianceBernstein” in TurboTax, but am unable to log in.

If you select “Import > From Financial Partner” from the “File” menu in TurboTax, you may see “AllianceBernstein” listed. This import option is available only for our AllianceBernstein Investments clients. Bernstein Global Wealth Management clients can import their capital gains directly from Bernstein.com. For more information, see “How do I import my capital gains transactions into tax preparation software?”

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How do I open my capital gains transactions in Excel?

1.Download and extract the .csv files (see “How do I download and unzip my Tax Report Zip file?” above).

2.Open Excel and then open the .csv files. Please note:

•Long-term gains are designated by “LT”; Cash in Lieu, Currency, Futures, Forwards, Short Sale, Short-Term, and Zero Cost gains are designated by “ST.”

•Cash in Lieu transactions, reported as Short-Term (ST), will not have values in the “Date Purchased,” “Qty.,” or “Total Cost” fields.

•The 0 that appears at the front of your account number may be removed when you open the files in Excel. This has no bearing on your account; it’s simply an Excel formatting convention.

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Is the Capital Gains and Income information in the Tax Reports the same as what’s shown on other website pages?

The Tax Report files are the official record of the capital gains in your respective Bernstein accounts. The information presented on the Capital Gains and Income pages and in the Excel Download is of a preliminary nature and should be used only for estimates and planning.

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I get a blank page or an error message when I try to open my statement/report.

If you see a blank page or a “font contains bad CMap/Encoding” error, there is probably an issue with your Adobe Reader installation. Please try downloading and reinstalling Adobe Reader. For more information, see “Where do I get Adobe Reader?”

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Why does online account information differ from what is on my Monthly Statements?

Online account information may differ from data shown in Monthly Statements for a variety of reasons. For example, Monthly Statements post transactions as of settlement date, while the online data are shown as of trade date. Also, the online data accrue interest on fixed income instruments, whereas the data in the mailed Monthly Statements do not.

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